wedding dress delivery details

Address Requirements

We will not ship to a PO Box number. It is your responsibility to ensure that the delivery address given is a deliverable one. If a flat or apartment, then the flat number and building number must be clearly stated.
An e-mail address is essential so that we can:
a) Confirm your order and expected delivery date.
b) Inform you when your order has been despatched and issue an on-line tracking number with instructions.

Non- Deliverable Items

If any item fails to be delivered because of a fault given in the address submitted on order, shipping costs will not be reimbursed, and we will not be held accountable for late delivery.
Re-shipping costs will be charged to the client.

Customs/ Import Duties

Any duties payable are the sole responsibility of the client. We will not pay any fees relating to import tariffs.

Wedding Gowns

All our wedding dresses are hand-made to order and therefore we cannot accept returns or give refunds due to incorrectly ordering, issuing of incorrect measurements and sizes upon ordering or ordering the wrong colour.

If your dress is received not as ordered, I.E. size or colour are not as requested, contact us as soon as possible then we will offer either an exchange or a full refund.

Refunds or exchanges will be made for any dress received damaged or faulty

Dresses do require a signature as proof of delivery. We advise you supply us with your telephone contact details should the courier not be able to deliver your dress for any reason as they will call you if they can.

Please check your size against our measurement chart only. Do not use any other size charts. Make sure you follow the rules exactly as shown and ensure that you do not measure yourself. Allow someone else to take your measurements for you.

We try to deliver all gowns within 4 to 6 weeks, however sometimes for reasons beyond our control packages can get delayed in shipment. If you are on a tight schedule please consider requesting we send the dress by Fed-EX which is on a 2 to 3 day delivery plan (There is an extra charge of £55 for this)

Bridal Veils and Headwear

All items are delivered via recorded delivery/first class post (UK) or via "Royal Mail air service" - signed for worldwide. This system allows for the electronic tracking of all items despatched.
All expected delivery times given are estimates, and do not form part of any contract. We aim to despatch most goods to you within 2 weeks of order. If your "required by" date is less than this, urgent orders can be accommodated to be despatched within 1 week.
Please note that any goods found to be faulty upon receipt will be replaced, but time must be allowed for the returned goods to arrive back to us before replacement goods are despatched. It is therefore your responsibility to allow ample time prior to your wedding for contingencies.

T&C's

Returns Policy
Upon receipt, it is your responsibility to check for faults immediately. If you are not totally satisfied with your goods you must contact us within 2 days of receipt of order to gain an authorised returns code. The goods must then be despatched to us within 5 days. The cost of returning goods lies with the client, unless faulty, when those goods will be exchanged free of charge.
Upon receipt of the returned items, the delivery charges of faulty goods will be credited to the client's charge card, and replacement goods despatched. Please allow 14 (7 days for urgent re-placement) days from receipt of returned goods for replacement goods to be re-shipped.
Refunds or exchanges will be only be authorised for goods returned in their original condition and packaging.
No refunds or exchanges will be given for goods that have been worn, damaged or soiled.